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All You Need To Know

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions we receive. Finding the perfect rental can be a difficult process, however, Kez will be here to assist you through each step of the way. If you can’t find the answer to your question here, please feel free to get in touch with us. We’d be more than happy to help.

How do I book a costume fitting?

You can contact us via email or mobile and we can schedule a costume appointment that suits you.

How do I pay for my costume?

You can pay for your costume on pick up. We accept cash and debit/credit cards.

What is your policy for returning a damaged costume?

At the time of costume purchase you will be required to pay a $30 bond. This will cover damages if they are to occur. If the costume is returned intact your bond will be refunded.

When do I need to return my costume by?

For weekend hire we will be open for returns on Monday from 2PM till 8PM. Please contact Kez for any special considerations.

We welcome you to contact us with any questions you may have.

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